1. Information We Collect

At xeronilavethys, we collect information that helps us provide better machine learning investment automation services. This includes personal details you provide when creating an account, such as your name, email address, and contact information.

We also gather technical information about how you use our platform. This includes your IP address, browser type, device information, and usage patterns. When you interact with our investment automation tools, we collect data about your preferences and settings to improve your experience.

• Account registration information (name, email, phone number)
• Profile preferences and platform settings
• Communication records and support interactions
• Device and browser technical specifications
• Usage analytics and performance metrics

2. How We Use Your Information

Your information serves several key purposes in delivering our machine learning investment automation platform. We use personal details to create and maintain your account, send important updates about our services, and provide customer support when you need assistance.

Technical data helps us understand how users interact with our platform, allowing us to make improvements and fix issues. We also use this information to personalise your experience, showing you relevant content and features that match your interests.

3. Data Sharing and Third Parties

We're pretty careful about who we share your information with. Generally, we keep your data within our organisation, but there are specific situations where we work with trusted partners to deliver our services effectively.

Payment processing requires us to work with financial service providers who handle transactions securely. We also use cloud hosting services to store data and analytics providers to understand platform performance. All these partners are carefully vetted and bound by strict data protection agreements.

• Payment processors for secure transaction handling
• Cloud service providers for data storage and platform hosting
• Analytics services for platform performance monitoring
• Customer support tools to manage and respond to inquiries
• Legal authorities when required by law or regulation

4. Your Rights Under UK GDPR

As a UK-based company, we comply with the UK General Data Protection Regulation, which gives you several important rights regarding your personal data. You can request access to the information we hold about you, ask for corrections if something's wrong, or even request deletion in certain circumstances.

You also have the right to object to certain types of processing, request data portability, and withdraw consent where we're relying on it. If you're not happy with how we've handled your data, you can complain to the Information Commissioner's Office.

5. Data Security and Protection

Security is absolutely crucial when dealing with personal data, especially in the financial technology sector. We use industry-standard encryption for data transmission and storage, with regular security audits and penetration testing to identify potential vulnerabilities.

Our team receives regular training on data protection best practices, and we maintain strict access controls so only authorised personnel can access personal information. We also have incident response procedures in place should any security issues arise.

• SSL/TLS encryption for all data transmission
• AES-256 encryption for stored data
• Multi-factor authentication for admin access
• Regular security audits and vulnerability assessments
• 24/7 monitoring and threat detection systems

6. Data Retention and Deletion

We don't keep your data forever. How long we retain information depends on why we collected it and any legal requirements we need to meet. Account information is typically kept for as long as your account remains active, plus a reasonable period afterwards in case you want to reactivate.

Technical logs and analytics data are usually retained for shorter periods, typically 12-24 months. If you delete your account, we'll remove most personal data within 90 days, though some information may be retained longer for legal compliance or legitimate business purposes.

7. International Data Transfers

While xeronilavethys is based in the United Kingdom, some of our service providers operate from other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by UK authorities.

We primarily work with providers in countries that have been deemed to provide adequate data protection, but when we do transfer data elsewhere, we implement additional security measures to protect your information.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience. These small files help us remember your preferences, keep you logged in, and understand how you use our services. Most cookies are essential for basic functionality, while others help us improve the platform.

You can control cookie settings through your browser, though disabling certain cookies might affect platform functionality. We provide detailed information about our cookie usage in our separate Cookie Policy, which you can access from our website footer.

9. Changes to This Policy

Privacy regulations and our business practices evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We recommend reviewing this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top shows when we last modified the policy.

If you have concerns about how we handle your personal data that we can't resolve directly, you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them through their website at ico.org.uk or by calling their helpline on 0303 123 1113.